Frequently Asked Questions

About Us

There are many advantages to choosing canvas printing over traditional paper printing and framing:

  • Canvas prints last longer as they are made from more durable materials. When looked after properly, canvas prints can last well over 100 years without fading, making them much-loved family keepsakes.
  • Custom canvas prints are more vibrant and striking to the eye than standard printing and framing options. They are also more artistic because printing on canvas produces a more natural painted effect with increased texture.
  • Unlike regular printed photographs or paintings, canvas prints won’t attract any glare or reflection when hung in well-lit environments.
  • Canvas prints fit into any style as they are mounted rather than framed, so you don’t need to worry about finding matching wood types and shades to suit the surrounding décor.
  • Compared to traditional frames with wooden borders and glass, canvas prints are incredibly lightweight so they are easy to hang on any type of wall without additional mounts.
  • As you can choose from a range of dimensions, our custom canvas prints are suitable for any photo, provided the image quality is high enough for the printing process.
  • Custom canvas prints are great gifts for any occasion. Their ability to bring to life memories and emotions from the past make them a perfect choice for birthdays, anniversaries, and other special events.

We believe you will not find a better looking and better finished canvas anywhere in the UK or Europe!

Every canvas print is assembled by hand by one of our specialists. We use high quality, bright white canvases, Canon HD printers, Canon-certified inks and solid pinewood frames to ensure our canvas prints are the highest quality possible.

Our solid pine wood frames are 18mm thick providing great strength to the canvas whilst remaining light, versatile and easy to attach to any wall type.

We take great care and pride in our work and we very much hope this is evident in the quality of our products.

Preparation Tips

Our prints work best with high-resolution jpeg files but we can also accept .PNG and .TIFF files (you will need a good broadband connection to upload TIFF files).

If you want to use a printed photograph to create your canvas then we suggest scanning it and uploading the file to our website.

Our goal is to make ordering a print as easy and quick as possible, so we don’t want you to worry about file quality - please let us take care of it for you.  If you have concerns about your image, just email it to us before you order, and we will advise you on the quality and suggest an appropriate size. Our email address is - sales@thecpc.co.uk

All of your uploaded photos are checked by people, not machines, to ensure that our high standards and your expectations are always met or exceeded.

Our bottom line is that we will never print an image that we think is not good enough.  We want every customer to be truly delighted with a photo print from us If we don’t think your image is good enough to print, we’ll tell you and help you find an alternative.

Here are some file uploading tips that might help.

When uploading from a smartphone like an iPhone, make sure to send the image at ACTUAL or ORIGINAL SIZE.  Don’t compress, make it smaller or crop or doctor the image.

If you are uploading the file from Facebook try to download a high-resolution version. If you are scanning a physical photo, scan only the photo area at 400dpi minimum.

Service

All our prices displayed are the final price you pay. There are no hidden charges. Every canvas comes with a free wall hanging kit and free delivery included.

You can see our full price list here.

We accept all major credit and debit cards.

You can also use PayPal, Google Pay to pay for your canvas.

We print your canvas within 24 hours of receiving your order and take great care in the wrapping and boxing of your prints to ensure they arrive safely and looking great!

Your boxed canvas is then collected by our delivery agent.

We like to try and make things as simple as possible so include our standard delivery for FREE with every order. You should receive your canvas print in 3-5 working days.

There is also an express delivery service if you need your canvas prints fast!!! For only £7.99 you can get your canvas prints delivered in 1-2 working days.

PLEASE NOTE: Once we have confirmation that the delivery is made to the customer's address, that it is left at the risk of the recipient. We are not liable if the item is stolen once delivered.

Care

For small and medium-sized canvases, the well-established method of using a nail and string should be all you need, while for larger prints we recommend a sawtooth hanger.

Adhesive strips are another option, and a particularly popular choice for those living in rental properties, as this method results in the least damage to walls.

To keep your custom canvas prints in optimum condition, clean them regularly with a soft, lint-free cloth or feather duster. If your canvas is accidentally damaged or is in need of a deeper clean the best approach is to use warm soapy water and gently rub over the surface, then pat the canvas dry with a soft lint-free cloth.

Our work regularly gets great feedback on social media, which we love to hear, thank you.


However, if you are in any way unhappy with the product, we will put it right as quickly and efficiently as we can. Please email us at sales@thecpc.co.uk so we can resolve any issue you have. We would really appreciate it if you could do this before commenting online, as we will always try to resolve any issues and leave you smiling.

We are always happy to hear from you!

If you have any questions that we haven't answered, then please either email us at sales@thecpc.co.uk or send us a message on our social media channels. We will get back to you as soon as possible.

Happy shopping.

We hope that these answered any questions that you had but if you have any others please don’t hesitate to reach out to the team using the button below who will be there to help right away