Refund policy

The Canvas Printing Company – Returns & Refunds Policy

At The Canvas Printing Company, we take pride in producing high-quality canvas prints, frames, and personalised wall art. If something isn’t right, we’re here to help.

🏬 In-Store Purchases

  • When you order and collect your canvas, frame, or print in-store, you’ll be able to check that you’re happy with the product before taking it away.

  • Once you’ve accepted and taken your item, we generally cannot accept returns unless the product is faulty or damaged.

  • If you later notice a problem, please bring the item back to us with proof of purchase. We’ll happily take a look and advise whether a replacement or refund is possible.

  • Refunds (where approved) will be issued to your original payment method.

💻 Online Purchases

Faulty or Damaged Items

  • If your order arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery.

  • We may ask for a photo of the fault/damage to help resolve the issue quickly.

  • Once confirmed, we will offer a replacement or full refund, including return postage if required.

Personalised & Custom Orders

  • As all of our canvas prints are custom-made to order, we cannot accept returns if you change your mind or uploaded the wrong photo/design.

  • Exceptions apply if the product is faulty, damaged, or not as described – in which case you are entitled to a refund or replacement.

Non-Personalised Items (Frames, Accessories, etc.)

  • Non-custom items can be returned within 14 days of receipt, provided they are unused and in their original condition.

  • Return postage is the responsibility of the customer unless the item is faulty.

How to Start a Return (Online Orders)

  • Contact us via email or phone within the timeframe above.

  • Provide your order number, contact details, and photos if applicable.

  • We’ll confirm whether a return or replacement is approved and provide instructions.

Refunds

  • Refunds will be issued to your original payment method.

  • Please allow up to 7–10 working days after we receive the returned item.

Right to Cancel (Online Orders)

  • Under UK Consumer Contracts Regulations, you have the right to cancel non-custom items (such as frames or accessories) within 14 days of delivery for any reason and receive a refund.

  • Because all of our canvas prints are personalised and made to order, this right to cancel does not apply to them. However, if your canvas print arrives faulty, damaged, or not as described, you are still entitled to a replacement or a full refund.